Return & Replacement Policy

We want you to love every BrandDrop order. Please read this policy carefully before placing your order — by purchasing, you agree to these terms.

No returns for size or change of mind

• We do not accept returns for size issues. Refer to the size chart before ordering.
• We do not accept returns for change of mind or incorrect selection at checkout.

Replacement only

Replacements are issued only for:

• Damaged products
• Defective products
• Wrong product delivered

Mandatory unboxing video

A complete, uncut unboxing video is mandatory for any claim. The video must clearly show the sealed package being opened. Claims submitted without an unboxing video will be rejected, with no exceptions.

Reporting window

• Damage / defect / wrong-product claims must be reported within 24 hours of delivery.
• Claims raised after 24 hours will not be accepted.

What you need to share

• Order number
• Clear photos of the product and packaging
• Complete unboxing video

Share the above on WhatsApp and our team will assist with the replacement.